Quality policy

Our quality policy lays down the quality-related targets for the company’s activity and the way of reaching them in compliance with the overall objectives of the company.

Given the above principles, UPC Business has set out the following quality policy:

The improvement of our services and providing them at high standards to our customers are primary means of strengthening the market position of UPC Business and of remaining competitive. The firm provides sufficient resources for the qualitative development of our services. The managers and the staff of the firm have integrated in their daily activities the improvement of service quality provided to external and internal customers. This is implemented in the following ways:

• By using various statistical indicators and through direct inquiry, the firm tests service quality and customer satisfaction on a continuous basis. Quality indicators have been included in the overall indicators to analyze the operation of the firm as a whole. Objectives have been set for each indicator. The evolution of such indicators is systematically communicated to the staff.
• The managers of the firm systematically monitor the issue of quality and customer satisfaction, and intervene if they perceive any problem in relation with quality or customer satisfaction.

UPC Business and UPC Telekom have established and use the quality assurance system ISO 9001 in the implementation of the above objectives and for providing high-standard services including fixed line telephone, ADSL, Internet and leased line solutions.